Your Privacy Matters.
How we collect, use, and protect your personal information when you visit our site or place an order with USA Pharmaqo Labs.
Last updated: October 2026This Privacy Policy explains how USA Pharmaqo Labs ("we", "us", "our") collects, uses, and protects your personal information when you visit our website or purchase products from us. It should be read together with our Terms & Conditions.
01 Introduction
We are the authorized USA distributor of Pharmaqo Labs products, serving customers across the United States and Canada. We take your privacy seriously and are committed to protecting any personal information you share with us.
By using our website or placing an order, you agree to the collection and use of information in accordance with this Privacy Policy.
02 Information We Collect
We only collect the information we need to process your order and improve your experience with our site. This includes:
| Type of information | Examples |
|---|---|
| Order information | Name, shipping address, billing email, phone number (if provided), order history |
| Payment information | Payment method used and confirmation details — we do not store full payment credentials |
| Account information | If you create an account: username, email, and password (securely hashed) |
| Technical information | IP address, browser type, device information, pages visited |
| Communication | Messages you send us via livechat, email, or our contact page |
We do not intentionally collect sensitive personal information, and we ask that you do not send us any sensitive information that we have not requested.
03 How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, including shipping and tracking.
- Send order confirmation emails, payment instructions, and tracking details.
- Provide customer support and respond to your enquiries.
- Detect and prevent fraud, misuse, or unauthorised activity.
- Improve our website, products, and service quality.
- Comply with applicable legal obligations.
We do not sell your personal information to third parties.
04 Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract — to fulfil orders you place with us.
- Legitimate interests — to prevent fraud, secure our site, and improve our service.
- Legal obligation — to comply with applicable laws and regulations.
- Consent — where you have given us explicit permission (for example, marketing communications, if offered).
07 Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. These include secure connections (HTTPS), restricted access to customer data, and careful handling of payment information.
However, no method of transmission over the internet is completely secure. While we do our best to protect your data, we cannot guarantee absolute security.
08 Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes described in this policy — such as completing your order, providing support, and complying with legal or accounting requirements.
When your information is no longer needed, we securely delete or anonymise it.
09 Your Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, where legally permitted.
- Object to or restrict certain processing.
- Request a copy of your information in a portable format.
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding.
10 Children's Privacy
Our products and services are intended for adults only. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.
11 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any website you visit through our links.
12 Changes To This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our site after changes are posted constitutes your acceptance of the updated policy.
We encourage you to review this page periodically to stay informed about how we protect your information.
13 Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, you can reach us at:
- Email: support@usa-pharmaqolabs.com
- Livechat: available 24/7 on our website.
- Or visit our Contact Support page.
Your data, our responsibility
We only collect what we need to process your order and improve your experience. We do not sell your personal information to third parties — ever.
If you have any concerns about how your data is handled, contact our support team and we'll be happy to help.
Questions about your privacy?
Contact our team if you have any questions about this policy or your personal data.